Privacy Policy for Flik.net.nz

1. Introduction

Welcome to Flik.net.nz (“Flik,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and applicable international privacy laws.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our digital planner platform, AI assistant features, website, and related services (“Services”).

By using Flik.net.nz, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

A. Personal Information You Provide

When you create an account, subscribe, or use our services, we may collect:

• Full name
• Email address
• Billing address
• Payment details (processed securely via third-party providers)
• Phone number (if provided)
• Account login credentials
• Preferences, goals, planner entries, tasks, and uploaded content

B. AI Assistant & Power Tools Data

When you use Flik’s AI features (including Autopilot, Journaling, and Day Builder), we may collect:

• Prompts, commands, and decision assistant queries
• Journal entries and AI emotional/theme analysis
• Burnout indicators (stress levels, sleep, workload)
• Business revenue data, client lists, and invoice tracking
• Uploaded documents or notes used for AI suggestions

C. Community & Social Data

When participating in community features, we process:

• Accountability group membership and participation streaks
• Progress in 30-day challenges
• Shared routines and templates you publish or interact with
• Public chat room messages

D. Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Usage behavior
• Session duration
• Pages visited
• Cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

• Create and manage your account
• Process subscriptions and payments
• Deliver planner functionality
• Personalize AI recommendations
• Improve user experience
• Monitor platform performance
• Provide customer support
• Send account notifications
• Deliver marketing communications (with opt-out options)
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

4. AI Data Usage & Transparency

Flik’s AI assistant and Power Tools are designed to enhance productivity through smart planning, automation, burnout detection, and actionable insights.

We may use AI interaction data to:

• Generate Life Autopilot execution plans and schedule optimizations
• Provide Decision Assistant recommendations
• Analyze journal entries for actionable tasks
• Detect and warn against potential burnout risks

We will NOT:

• Use your private journal entries or financial/revenue data to train public AI models
• Sell your private planner or financial data
• Share confidential user entries for advertising purposes
• Publicly display private content without consent

AI-generated recommendations are automated and should be reviewed by users before making significant personal, financial, or business decisions.

5. Payment Processing

All payments are processed by secure third-party payment providers. Flik does not store full payment card details on its servers. Payment processors may collect billing details under their own privacy policies.

6. Third-Party Platform Integrations

Flik integrates with various third-party platforms to enhance your productivity and planning experience. When you connect these services, we access and process data according to the permissions you grant.

6.1 Integrated Services

Flik supports integrations with the following categories of services:

6.2 How We Use Integration Data

Data from integrated platforms is used to:

• Synchronize your tasks, events, and data across platforms
• Provide unified views of your schedule and activities
• Enable smart suggestions and AI-powered planning assistance
• Automatically detect and merge duplicate entries
• Generate insights about your productivity and wellness patterns

6.3 Integration Security

All integrations use OAuth 2.0 or equivalent secure authentication protocols. We store only the minimum necessary authentication tokens, encrypted at rest. You can revoke Flik's access to any integrated platform at any time through your account settings or directly through the third-party platform's security settings.

6.4 Third-Party Privacy Policies

Each integrated platform has its own privacy policy governing how they collect, use, and share your data. We encourage you to review these policies. Flik is not responsible for the privacy practices of third-party platforms.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Save preferences
• Analyze website traffic
• Improve functionality
• Support marketing campaigns

You can disable cookies through your browser settings, though some features may not function properly.

8. Sharing Your Information

We may share your data only with:

Trusted Third Parties:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support tools
• Email communication services

Legal Compliance:

We may disclose information if required to:

• Comply with laws
• Enforce terms
• Protect user safety
• Prevent fraud

We do not sell personal information to third parties.

9. International Data Transfers

If your data is processed outside New Zealand, we take reasonable steps to ensure equivalent privacy protections are in place.

10. Data Security

We implement industry-standard safeguards, including:

• SSL encryption
• Secure server infrastructure
• Access controls
• Authentication protections
• Monitoring for suspicious activity

While we strive for security, no online system is completely immune from risk.

11. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain legal compliance
• Resolve disputes
• Enforce agreements

You may request account deletion, subject to legal obligations.

12. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete personal information
• Restrict certain processing
• Withdraw marketing consent
• Request data portability

To exercise these rights, contact us at: info@flik.net.nz

13. Children’s Privacy

Flik is not intended for children under 13 (or applicable age in your jurisdiction). We do not knowingly collect data from minors.

14. Third-Party Links

Flik may contain links to external websites or services. We are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

16. Contact Us

For privacy questions, requests, or concerns, contact:

Flik.net.nz
Email: info@flik.net.nz
Website: flik.net.nz

17. Compliance Statement

Flik aims to align with:

• New Zealand Privacy Act 2020
• GDPR (where applicable)
• CCPA privacy principles (where applicable)

Your trust matters to us, and we are committed to protecting your personal productivity data.

18. Community Safety and Chat Room Moderation

While your personal planner data is strictly private, our global chat rooms are a shared community space. To ensure a safe and supportive environment, we reserve the right to restrict, suspend, or permanently ban any user from the chat rooms who violates our community standards.

Prohibited behaviors include:

• Bullying or intimidation
• Harassment of any kind
• Threats, self-harm, or incitement of violence
• Hate speech or discrimination
• Sharing others' private information without consent (doxxing)
• Spam, scams, or malicious links

How to Report a Violation

We require our users to report violations and provide proof so we can take immediate action. If you experience or witness any of the above behaviors, please do the following:

1. Identify the issue: Choose which of the prohibited behaviors listed above has occurred.
2. Gather proof: Take clear screenshots of the chat messages in question.
3. Submit your report: Email your screenshots and a brief description of the incident to info@flik.net.nz.